Privacy Policy

This Privacy Policy describes how Prakash Vision Systems collects, uses, and discloses your personal information when you use our site and services. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal information is:
Prakash Vision Systems
Unit 503
Marol Naka Business Centre
Mahakali Caves Road, Andheri East
Mumbai, Maharashtra, 400093
India

Information We Collect

We collect information from you when you use our online platform or interact with our services. The types of information we may collect include:
Information you provide directly to us: This includes information you provide when you register for an account, place an order for sales or rentals, request maintenance or repair services, inquire about technical consulting, subscribe to newsletters, or contact us. This may include your name, company name, address, email address, phone number, payment information, and details about the equipment you are interested in buying, renting, or servicing.
Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies, web beacons, and similar technologies.
Information from other sources: We may receive information about you from third parties, such as business partners or public databases, where permitted by law.

Legal Basis for Processing

We process your personal information based on the following legal grounds:
Performance of a Contract: We process your information to fulfil orders, provide requested services (sales, rentals, maintenance, consulting), and manage your account.
Legal Obligation: We process your information to comply with legal obligations, such as tax and accounting requirements.
Legitimate Interests: We process your information based on our legitimate business interests, provided these interests are not overridden by your data protection rights. This includes improving our services, preventing fraud, marketing (where permitted), and managing our business operations.
Consent: We may process your information based on your explicit consent for specific purposes, such as sending you marketing communications or using certain types of cookies. You have the right to withdraw your consent at any time.

How We Use Your Information

We use the information we collect for various purposes, including:
To provide and manage our services: Processing orders, handling rentals, performing maintenance, providing technical consulting, and delivering products.
To communicate with you: Responding to inquiries, sending transactional notifications, and providing customer support.
To process payments: Handling payments for services and products.
To improve our site and services: Analyzing usage data to understand how our platform is used and identify areas for improvement.
For marketing and promotional purposes: Sending you information about our products, services, and promotions, where you have consented or based on our legitimate interests and applicable law.
For security and fraud prevention: Protecting our services and users from fraudulent or illegal activities.
To comply with legal obligations.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:
Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, order fulfilment, shipping, data analysis, and IT services. These third parties are authorized to use your personal information only as necessary to provide these services to us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other third parties when you give us your explicit consent to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These rights may include:
The Right to Access: You have the right to request a copy of the personal information we hold about you.
The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
The Right to Erasure: You have the right to request that we delete your personal information under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
The Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us by writing to:
Prakash Vision Systems
Unit 503
Marol Naka Business Centre
Mahakali Caves Road, Andheri East
Mumbai, Maharashtra, 400093
India